Refund Policy

Last Updated: July 26, 2026

1. No Automatic Refunds

HonestlyAI operates on a no-refund basis for monthly subscriptions. Once your dedicated agent environment is provisioned and activated, computational resources have been allocated and cannot be reclaimed.

2. Eligible Refund Exceptions

We may issue a full or partial refund at our sole discretion in the following circumstances:

Service Failure: The Service was completely unavailable for more than 24 consecutive hours due to our infrastructure failure (not third-party outages).
Double Billing: You were accidentally charged twice for the same billing period.
Fraudulent Charge: The charge was made without your authorization and reported within 48 hours.

3. Non-Refundable Scenarios

Refunds will not be issued for:

Dissatisfaction with AI-generated content quality or accuracy
Change of mind after agent activation
Failure to use the Service during a billing period
Violation of Terms leading to account suspension
Third-party platform outages (TikTok, Instagram, Stripe, etc.)
Downgrading from a higher tier (unused quota does not carry over)

4. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund for the current billing period. Your agent will remain active until the end of the paid period.

5. How to Request a Refund

Email [email protected] with your account email, Stripe invoice ID, and reason. We review requests within 5 business days.

6. Chargebacks

Initiating a chargeback without first contacting us may result in immediate account termination and may be reported to fraud databases.